Business Central and NAV Support

We’re Here to Help. Empowering Your Team. Protecting Your Investment.

Your ERP journey doesn’t end at Go-Live. It’s just beginning.

Implementing Microsoft Dynamics 365 Business Central is a major milestone, but the real value comes from how you use it every day. Whether you are facing unexpected errors, need guidance on new features, or simply want the peace of mind that comes with having an expert in your corner, Simply BC is here to ensure your system evolves with your business.

Why Choose Simply BC for Support?

Beyond the “Ticket” Mentality
At Simply BC, we believe support shouldn’t feel like a transaction. We operate differently than most partners. We don’t do “1st line support”, you speak directly to a senior professionals with over 10 years of experience in NAV and BC. Our team combines technical skill with end-user experience, allowing us to identify and fix underlying causes immediately, rather than just treating symptoms. We are here to ensure your system works as hard as you do.

The Simply BC Difference

  • Direct Access to Experts: We do not use “1st line” support. You get immediate access to 3rd line expertise; consultants and developers who can solve complex problems instantly.
  • Deep Experience: Every member of our staff holds a minimum of 10 years of NAV/BC experience.
  • Hybrid Backgrounds: Our team has worked on both the partner side and the customer side. We understand your frustrations because we have been in your shoes.
  • Transparency: Clear SLAs and honest communication about what can be fixed immediately and what requires a strategic approach.
  • Long-Term Vision: We use support interactions to identify training gaps and process improvements, and look past the immediate symptoms to fix the underlying causes, ensuring stability for your business.

Switch Partners Without the Stress. We Fix Your System Before We Take Over Support.

Most partners simply transfer the billing and carry on as usual. We perform a complete 3-step technical and operational deep-dive to identify and resolve the root causes of your frustration.

Feeling Stuck With a Partner Who Doesn’t “Get” It?

You didn’t invest in Microsoft Dynamics 365 Business Central to generate more admin work. Yet, here you are. Tickets sit in a queue for days. The same errors keep popping up. Your team is building spreadsheets outside the system because “it’s just faster that way.”
You know you need a change, but the thought of switching partners feels risky. What if things get worse? What if knowledge is lost?
At Simply BC, we believe moving partners shouldn’t be a leap of faith. It should be a calculated improvement. We don’t just answer the phone faster; we look under the bonnet to fix what’s actually broken.

Step 1: Our tried-and-tested methodology – The Simply 360° BC Review
We don’t just look at screens. We look at people.

The biggest friction points in Business Central usually aren’t software bugs, they are process gaps. That is why our onboarding starts with the Simply 360° BC Review.

We send a senior consultant onsite to your offices. We don’t sit in a boardroom; we pull up a chair next to your finance team, your warehouse manager, and your sales operations. We watch how they actually work.

  • We identify the workarounds: Why is the team exporting to Excel here?
  • We spot the inefficiencies: Why does this invoice take ten clicks instead of two?
  • We bridge the gap: We align the software with the reality of your daily business.

By the time we take over support, we don’t just know your BC version number, we know your people and your processes.

Step 2 & 3: The Technical Safety Net
Ensuring a stable foundation for the future.

Once we understand the human side, we rigorously audit the technical side. Many frustrated clients come to us with systems that have become slow or buggy due to poor historical implementation. We ensure it is safe to switch by performing two critical reviews:

The System Setup Review
We analyse your core configuration against industry best practices.

  • Is the system set up correctly for your specific sector?
  • Are there standard features enabled that you aren’t using?
  • Are there configuration conflicts causing those “mystery errors”?

Code & Extension Analysis
If your system is sluggish, the culprit is often “spaghetti code” left behind by previous developers. We review your custom extensions line-by-line.

  • Bug Hunting: Identifying code that causes conflicts during Microsoft updates.
  • Performance Tuning: Optimising inefficient code that slows down page loading.
  • Clean Up: Removing obsolete customisations that clutter your system.

Our Support Offerings

We tailor our support packages to match the tempo of your business. Whether you need a safety net for critical failures or a proactive partnership for continuous improvement, we have a plan for you.

  • Standard Break/Fix: Rapid response to system errors and critical downtime events.
  • User Empowerment & Training: “How-to” assistance to help your team master the system and adopt best practices.
  • System Administration: Management of user permissions, licenses, and environment health checks.
  • ISV & Integration Support: Troubleshooting for third-party apps and custom integrations.
  • Minor Modifications: Agile adjustments to reports, pages, and workflows to keep your system aligned with your changing needs.

Ready to Finally Love Your ERP System?

Don’t settle for a support partner who does the bare minimum. Switch to a partner who takes the time to understand your business, clean up your code, and optimise your workflow.
Let’s discuss your current setup and how we can make it better.