Frequently Asked Questions
FAQs
Have a question in mind? Check out some common queries below!
At Simply BC, we provide complete end-to-end support for Microsoft Dynamics NAV and Dynamics 365 Business Central, including:
- ERP Consultancy & Implementation — Full project scoping, solution design, configuration, testing, and go-live.
- Project Management — Structured leadership to keep your implementation on time and aligned to business objectives.
- Ongoing Support & Maintenance — Post-go-live troubleshooting, enhancements, and everyday user assistance.
- Health Checks & System Reviews — Identify performance gaps, inefficiencies, and improvement opportunities.
- Process & Operational Advice — Day-to-day guidance on best practices and optimising Business Central for your team.
- Project Rescue Services — Stabilise and recover struggling or delayed ERP implementations.
We also extend Business Central with leading ISV solutions from Continia, Insight Software, Tasklet, Multisoft, Yavrio, and more.
Enterprise Resource Planning (ERP) is a business management system that connects your core processes, such as finance, sales, purchasing, inventory, projects, and operations into one central platform.
An ERP solution provides:
- One source of truth for your business data
- Real-time visibility across departments
- Automated workflows that reduce manual tasks
- Improved accuracy in reporting and decision-making
- Better collaboration through integrated tools
Microsoft Dynamics 365 Business Central is a modern, cloud-based ERP designed to bring all your information together, streamline operations, and help your business work smarter and grow faster.
Business Central offers a modern, scalable cloud AI-powered enterprise resource planning (ERP) that helps you:
- Access real-time business data from anywhere
- Automate manual tasks and reduce errors
- Improve financial visibility and reporting
- Streamline operations across finance, sales, purchasing, inventory, and projects
- Integrate seamlessly with Outlook, Excel, Teams, and Microsoft Copilot
- Scale quickly as your business grows
It’s flexible, secure, and designed to adapt to your evolving needs.
No, upgrading isn’t mandatory. Microsoft won’t force you off NAV, and Simply BC will continue to support your NAV system for as long as needed.
However, once NAV versions fall out of Microsoft mainstream support, you no longer receive security updates, patches, or fixes. Over time, this creates risks and adds maintenance overhead.
Sometimes the issue isn’t your system, it’s your support partner.
Having the right support in place is the best way to get the most out of your ERP, whether you stay on NAV or move to Business Central.
If you’re considering an upgrade, we can review your current system, compare functionality, and help you decide whether the timing and value align with your business goals.
The timeline depends on project scope, complexity, integrations, and your internal readiness.
As a general guide:
- Small projects: 4–8 weeks
- Medium projects: 2–4 months
- Large or highly customised projects: 4–12 months
We’ll provide a realistic timeline after assessing your business requirements.
Yes, but the approach depends on how your customisations were originally built.
We will:
- Review your current customisations
- Identify what can be carried forward
- Recommend what should be re-built, replaced, or retired
- Map everything into Business Central extensions (the modern, upgrade-friendly model)
Our goal is to preserve what adds value and streamline what doesn’t.
Yes. We provide role-based, hands-on training tailored to finance teams, sales users, warehouse staff, and system administrators. Training ensures your team feels confident and productive from day one.
We also offer refresher sessions and onboarding for new staff.
We offer a flexible range of support options, including:
- Helpdesk & ticket-based assistance
- Troubleshooting & issue resolution
- System updates & ongoing improvements
- Advisory sessions for process optimisation
- Guidance on new features and best practices
You choose the level of support that suits your organisation.
Yes. We partner with best-in-class ISV providers, including:
- Continia (document automation)
- Insight Software (advanced reporting)
- Tasklet (mobile warehousing)
- Multisoft (industry solutions)
- Yavrio (payments & banking automation)
These solutions enhance Business Central and help tailor it to your industry’s exact needs. Check out complete list of our partners
Absolutely. Many businesses come to us when their ERP project is delayed, overspending, or not delivering expected outcomes.
Our project rescue service includes:
- Rapid assessment of the current project state
- Identifying blockers, risks, and misalignment
- Building a recovery plan with clear priorities
- Realigning the solution to your business needs
- Bringing the project back to a successful go-live
We’ve recovered projects from a wide variety of partners and situations.
When it comes to selecting a partner for your Microsoft Dynamics 365 Business Central journey, Simply BC stands apart through deep ERP expertise, a truly tailored approach, and a focus on long-term value.
Tailored Solutions Built for You
We don’t believe in “one-size-fits-all”. At Simply BC, we craft bespoke solutions that align with your business challenges, industry requirements, and growth ambitions. With our partner ecosystem, including leading add-ons such as Continia, Insight Software, Tasklet, Multisoft and Yavrio, you’ll gain flexibility and depth beyond standard ERP deployments.
Expertise That Ensures Success
We combine strong technical know-how in Business Central with real-world business consulting. Our team guides your project with proven design strategies, structured implementation, and ongoing support to ensure your ERP works for your organisation, not the other way around.
Focus on Long-Term Value and Growth
We’re not just here for the go-live, we’re here for what comes next. Our mission is to empower you with sustainable, value-driven ERP solutions that streamline your operations, enhance decision-making, and enable future growth.
Trusted Partner with a Modern Mindset
As a dedicated Business Central partner, we stay current with Microsoft’s ecosystem and add-on innovations. That means you benefit from the latest capabilities, best practices, and community of experts without the overhead of managing everything yourself.
Your Success, Our Priority
We understand that your ERP isn’t just a system, it’s the backbone of your business. Simply BC is committed to ensuring that your investment delivers the outcomes you expect. From advisory and implementation to support and optimisation, we’re with you every step of the way.
Can’t find the answer you’re looking for?
We’re here to help.
Contact us today and one of our Business Central experts will get back to you with the guidance you need.
Excited to Get Started?
Discover how our Business Transformation Consulting Agency can help your business thrive with our ERP Consultancy, Project Management, and Business Support services.
Learn how our dedicated team of consultants with expertise in Microsoft Dynamics 365 Business Central can tailor solutions to meet your unique business needs.
We use a mix of thought processes to assist in the best system for you, standard Business Central and Dynamics 365 to leverage the best of breed systems, and tailored bespoke development where we can identify efficiencies can be made around your business process
Find out about our streamlined process for implementing and optimizing the cloud-based ERP solution, ensuring a quick return on your investment.
Use your own data, or preprepared Company setup to hit the ground running
Empower your team with our dedicated training sessions to fully leverage the capabilities of the system and enhance your business operations.
Ongoing business improvement, the system keeps evolving, so should you.